The short version
- Your first 14 days are free. No card is needed to start.
- After that, Zeneth Dialer is $49 per rep seat per month, billed in advance each month until you cancel.
- Refunds can only be requested within 7 days of your first paid charge. After those 7 days, and for every later monthly charge, payments are not refundable.
- You can cancel at any time from Settings, Billing. Cancelling stops all future charges.
- If something is wrong with a charge, contact us first. We will sort it out with you directly.
1. About these terms
Zeneth Dialer is a product of Zeneth Pro LLC ("Zeneth Pro", "we", "us"). These are the product terms for Zeneth Dialer at dialer.zenethpro.com. They add to the Zeneth Pro Terms of Use and the Zeneth Pro Privacy Policy. Where these terms and the Zeneth Pro Terms of Use differ, these terms control for Zeneth Dialer.
By creating an account, starting a subscription or using Zeneth Dialer, you agree to these terms on behalf of yourself and the company you sign up for, and you confirm you have the authority to do so.
2. Free trial
New accounts get a 14-day free trial. You do not need a card to start it. The trial includes everything except the paid add-ons: spam monitoring, buying numbers in the dialer, call recording and call screen reply.
If you add a card during the trial, your subscription starts on its own when the trial ends and your card is charged then. If you never add a card, nothing is charged and paid access simply stops when the trial ends.
You can choose to end your trial early from Settings, Billing. Doing so charges your card right away and gives up the days left in your trial. The console asks you to confirm before it charges anything.
3. Pricing and billing
A subscription costs $49 per rep seat per month, plus any applicable taxes. It is billed in advance for each monthly period and renews every month until you cancel. Payments are processed by Stripe. Adding rep seats increases what you are billed for those seats.
Calls, text messages and phone numbers run on your own Twilio account. Those costs are billed to you by Twilio, not by Zeneth Pro, and are outside these refund terms. Zeneth Pro does not refund, credit or control Twilio charges.
4. Refunds
You can request a refund of your first paid charge within 7 days of that charge. This applies once per company. To request one, open Settings, Billing and choose Request a refund, or email contact@zenethpro.com from the email on your account within those 7 days. Approved refunds go back to the card that was charged, and the subscription is cancelled.
After the 7 days have passed, the charge is not refundable. Monthly renewal charges, charges for added seats, and unused time in a monthly period are not refundable, including when you cancel partway through a month. Cancelling stops future charges but does not refund past ones.
5. Cancelling your subscription
You can cancel at any time, with no fee. In the console, open Settings, Billing and choose Cancel subscription, or email contact@zenethpro.com. When you cancel, no further charges are made and you keep access until the end of the monthly period you already paid for.
6. Billing questions and disputes
If a charge looks wrong, please contact us before you dispute it with your bank or card issuer. Use Settings, Billing, Contact us, or email contact@zenethpro.com. Most billing questions are settled directly and faster than a bank dispute.
If a charge is disputed, we may share your account records with the card network, including your acceptance of these terms, your billing history and your use of the service. We may suspend an account while a dispute is open.
7. Your responsibilities
You are responsible for how your company and your reps use Zeneth Dialer. That includes following the laws that apply to your calls and texts, such as the Telephone Consumer Protection Act, the Telemarketing Sales Rule, do-not-call lists, calling-hour rules and call recording consent laws in each state you call. You are responsible for having the consent you need before you call or text anyone. You also keep your Twilio account in good standing and your login details private.
We may suspend or close an account that is used unlawfully, that harms other people or our service, or that does not pay.
8. Changes to these terms
We may update these terms. The date at the top shows the latest version. If a change affects what you pay or your refund rights, we will tell admins on your account by email or in the console before it applies to your next charge.
9. Contact us
Questions about these terms, billing, refunds or cancelling: email contact@zenethpro.com, or use Contact us in Settings, Billing once you are logged in.